FAQ's
General & Product Information
Do your products contain preservatives or synthetic chemicals?
No. All Gentle Roots products are free from synthetic preservatives, parabens, phthalates, sulphates, and artificial fragrances. We use only natural, non-toxic ingredients chosen for their skin-friendly properties and effectiveness.
Why is tallow so popular?
Tallow is an incredibly nourishing and beneficial ingredient for the skin, especially when it’s from grass-fed sources. Here’s why it’s so good:
- Rich in Vitamins A, D, E, and K: Tallow is packed with these essential fat-soluble vitamins that support skin repair, regeneration, and overall health.
- Contains Conjugated Linoleic Acid (CLA): CLA is known for its anti-inflammatory properties, helping to calm irritated or sensitive skin and reduce redness.
- Mimics Skin's Natural Oils: The composition of tallow closely resembles the natural oils (sebum) produced by human skin, making it highly compatible and effective at balancing moisture levels.
- Deeply Moisturizing: Tallow penetrates deeply into the skin, providing long-lasting hydration without clogging pores. It’s excellent for very dry, cracked, or eczema-prone skin.
- Promotes Elasticity: The fats in tallow help support the skin’s elasticity, which can aid in preventing and reducing the appearance of fine lines, wrinkles, and stretch marks.
- Supports Skin Barrier Function: Tallow helps to strengthen the skin’s natural barrier, which is crucial for keeping moisture in and protecting the skin from external pollutants and irritants.
- High in Omega-3 and Omega-6 Fatty Acids: These essential fatty acids help reduce inflammation and promote healthy skin cell function.
- Non-comedogenic: Tallow won’t clog your pores, making it suitable even for acne-prone skin, helping to soothe inflammation without contributing to breakouts.
- Antioxidant-Rich: The naturally occurring antioxidants in tallow help protect the skin from environmental damage caused by free radicals.
- Soothes Skin Conditions: Tallow is effective for soothing various skin conditions, including eczema, psoriasis, and dermatitis, due to its anti-inflammatory and deeply moisturizing properties.
- Promotes Healing: The nutrients in tallow help to promote the healing of minor cuts, burns, and skin irritations by supporting skin regeneration and repair.
- Improves Skin Texture: Regular use of tallow can leave your skin feeling smoother, softer, and more supple.
- Free from Harsh Chemicals: Unlike many commercial moisturizers that contain synthetic chemicals, tallow is a natural, non-toxic alternative that nourishes skin without harmful additives.
With these benefits, tallow is a powerful, natural ingredient that nurtures, protects, and supports the skin’s health, making it a standout ingredient in our Face & Body Balms.
Collapsible row
How should I store Gentle Roots products?
Store your products in a cool, dry place away from direct sunlight. Our natural formulations do not contain synthetic preservatives, so keeping lids tightly closed will help maintain freshness and shelf life.
Can I use your balms on baby eczema or diaper rash?
Yes. Our Baby Friendly Face & Body Balm is gentle enough for newborns and formulated to soothe irritated, dry, or sensitive skin, including baby eczema and nappy rash, using only safe, natural ingredients.
How long do Gentle Roots products last?
Most products have a shelf life of 12 months when stored correctly. As we avoid harsh preservatives, we recommend using products within six months of opening for maximum freshness and check the dates on your product labels.
Are your products suitable for sensitive skin?
Yes, all Gentle Roots products are crafted with sensitive skin in mind, using natural, non-toxic ingredients. However, we recommend performing a patch test before using any new product as although we do not use any synthetic fragrances, the addition of essential oils in some products can be irritating for some peoples skin.
What are the benefits of a clay detox mask for my skin?
Clay detox masks, like our Detox Clay Face Mask, help to draw out impurities, unclog pores, reduce inflammation, and leave the skin clearer and brighter. They are especially effective for acne-prone or congested skin and rid your skin of pollutants.
What can help my postpartum hair loss?
Postpartum hair loss is common and often temporary, but caring for your scalp and hair can help support regrowth and maintain healthy strands.
- nourishes and stimulates the scalp with a blend of natural oils, helping to improve circulation and promote a healthy environment for hair growth. Regular scalp massage with this oil can also reduce dryness, itchiness, and breakage while adding shine and strength.
- can be used as a hair mask to deeply cleanse and detoxify the scalp, drawing out impurities and excess buildup that may hinder healthy growth.
Benefits of these treatments:
- The mask removes impurities, excess oils, and product buildup.
- Root Care oil delivers essential fatty acids and vitamins to the scalp, supporting stronger, thicker hair growth.
- Both treatments help keep the scalp moisturised and balanced, easing dryness caused by hormonal changes.
- Regular use leaves hair softer, shinier, and more manageable.
How to use:
- Ultimate Detox Mask on the scalp once or twice a month to refresh and detoxify.
- Root Care Hair & Scalp Oil into the scalp 2–3 times a week, leaving it on for at least 30 minutes (or overnight) before washing.
Together, these treatments form a powerful postpartum hair care duo that supports healthy regrowth and overall scalp wellness.
What should I use for skin issues like dryness or hormonal breakouts?
For dryness, sensitivity, or areas needing extra nourishment, our Face & Body Balms are ideal for soothing and protecting your skin from head to toe. For more targeted facial care, our Elixirs are designed to address specific concerns:
- helps balance and calm blemish-prone or hormonal skin.
- supports sensitive, compromised skin and strengthens the barrier.
- brightens and evens skin tone, enhancing your natural radiance.
All products are handcrafted with gentle, non-toxic ingredients to support your skin’s natural healing and restore balance.
Are Gentle Roots products safe for use during pregnancy and breastfeeding?
Our products are made with safe, non-toxic, and natural ingredients and most are suitable for pregnancy and breastfeeding. However, we recommend checking individual product pages for ingredient details and consulting with your healthcare professional if you have concerns.
What makes Gentle Roots different from other natural skincare brands?
Gentle Roots focuses on waterless formulations, multipurpose designs, and family-friendly ingredients. Our small-batch, handmade approach ensures every product is fresh, eco-conscious, and tailored for sensitive skin, mums, babies, and all ages.
Can men use Gentle Roots products?
Absolutely. Our formulations are unisex and suitable for all skin types, including men’s skincare routines. Products like our Face Oil Elixirs, Body Oils and Balms, Detox Clay Masks and Root Care Hair & Scalp Oil are ideal for daily grooming and skin health, and because we value effectiveness over fragrance, all of our products steer clear from having traditionally feminine or masculine scents which make them appealing to all ages and genders.
How do I remove makeup or cleanse my face using Gentle Roots products?
Some of our products double as gentle face cleansers! Both of our Face & Body Balms are effective options for oil cleansing, making them perfect as a first step in your skincare routine. These products dissolve impurities while being incredibly gentle, ideal for all skin types, including sensitive and baby-soft skin.
To use as a first oil cleanser, simply massage a small amount onto dry skin, focusing on areas with makeup or buildup. Rinse with warm water or wipe clean with a damp cloth to reveal soft, refreshed skin. This method effectively removes makeup, sunscreen, and impurities while maintaining skin's natural moisture balance.
For a deeper cleanse, our Detox Clay Face Mask is a fantastic option. This mask not only draws out excess oils and impurities but also helps to combat breakouts and leave your skin feeling thoroughly purified and refreshed. Incorporating this into your routine 1-2 times a week can enhance your skin’s clarity and overall health.
At Gentle Roots, one of our key goals is to create multipurpose products that streamline your routine. We believe in developing versatile, effective products that address more than one concern, helping you simplify your self-care while getting the best results, we are also working on a dedicated, genlte cleansing balm that will be ready to shop soon!
Are Gentle Roots products vegan and cruelty-free?
Our oils, clays, and plant-based ingredients are vegan-friendly. While some products, like our tallow balms, use ethically sourced grass-fed tallow, all items are cruelty-free and never tested on animals.
How do I know which Gentle Roots product is right for my skin?
Because we value transparency, each Gentle Roots product listing includes a detailed explanation of its purpose and benefits, along with full ingredient transparency and the function of each component, so you can make an informed decision for your unique skin needs. We also value inclusivity which is why we offer essential oil-free options for those with ultra-sensitive skin, even to gentle oils like organic lavender essential oil. Furthermore, our three targeted Elixirs address a range of skin concerns, ensuring you can find the perfect fit for your routine and skin needs.
Do Gentle Roots products have a scent?
Most products are naturally unscented or lightly scented with essential oils. Our Lavender Balm and Radiance Body Oil with Ylang Ylang & Sweet Orange offer subtle, soothing aromas without synthetic fragrances.
What is the Detox Clay Mask for Hair, Body, and Bath?
Our Detox Clay Mask for hair, body and bath is a versatile blend that can be used to detoxify the skin, hair, and body, drawing out impurities and leaving you feeling refreshed and revitalised. This all-in-one mask offers a complete detoxifying experience for the whole family, leaving you refreshed from head to toe.
We love to use it in a detox bath as a heavy metal detox, it can be a messy affair but the benefits are worth it!
For a detox bath add 1 cup of detox powder to your bathwater. For best results, first mix the powder with a small amount of water to form a paste, then add this paste to your bathwater to prevent lumps forming in the water, then soak in a hot bath for about 20 minutes. For children, use a smaller amount of powder based on the bathwater level.
What are the benefits of a clay detox bath?
A clay detox bath helps to remove heavy metals and environmental toxins from the skin, while also soothing inflammation and boosting circulation. It’s an excellent way to promote overall skin health.
Can the Detox Clay Mask's be used on sensitive skin?
Yes, our detox mask is suitable for all skin types, including sensitive skin and has been tested to eb safe for babies when used in the bath for a detox bath. However, like all products we recommend doing a patch test first, especially for those with very reactive skin.
What is a waterless skincare formula, and why is it better?
Waterless skincare uses concentrated oils and butters instead of diluted water-based formulations. This creates more potent, nutrient-rich products that last longer without synthetic preservatives.
Do Gentle Roots products help with skin barrier repair?
Yes. Our Restore Elixir and Face & Body Balms are rich in fatty acids, vitamins, and antioxidants, helping strengthen and repair a damaged skin barrier while soothing irritation.
Are Gentle Roots products safe for children and babies?
Yes! Our products are formulated with the whole family in mind. For little ones and babies, we recommend our Baby Friendly Face & Body Balm, which is gentle enough for delicate skin, including eczema-prone and sensitive areas. Our essential oil-free Radiance Body Oil and BARE Lip Oil are also safe options for younger users, providing hydration and protection without harsh additives. Our range is designed to be versatile and safe so everyone in your family can enjoy naturally nourished skin, regardless of age.
Can I travel with Gentle Roots products?
Yes, our compact, leak-proof jars and bottles make travelling easy. Our Mini Collection is especially designed for holidays and short trips, offering airport friendly natural skincare essentials.
Shipping and Refunds Policy
What is the shipping cost?
We charge a flat shipping fee of £3.99 for all UK orders. Shipping is free for orders over £39.
How long will delivery take?
Orders are processed within 2–3 working days. UK orders typically arrive within 2–5 working days; international orders take 7–14 days depending on location.
What is your returns and refunds policy?
We accept returns within 14 days of delivery if items are unused and unopened. For full details see our Returns & Refunds Policy.
How can I track my order or inquire about shipping?
You can track your order through the shipping confirmation email you received. For further questions, feel free to contact us at hello@gentleroots.uk or use our contact form.
What if my order arrives damaged?
Please contact us at hello@gentleroots.uk within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Where can I find full shipping and returns details?
You can read our complete shipping, returns, and refund details on our Shipping & Returns Policy which can also be found on our footer.